Consumer Rights Bill

We come to the Report stage of the Consumer Rights Bill. I am minded of the words of the great En...

My hon. Friend is making a number of key and critical points about the potential power of data in...

I pay tribute to my hon. Friend for the work that she is doing in the digital review that she is ...

My hon. Friend is making some powerful points about the rights of consumers and public service us...

I absolutely agree. We all want to see an empowered citizenry. We believe that would be positive ...

Take that.

Indeed. “Take that” is the answer we would give on many of these things.

New schedule 1 loo...

I rise to speak to new clause 10, which stands in my name. Although I support paragraph 5 of new ...

I want to speak in favour of new clause 1 and new schedule 1, which call for independent advocacy...

I should like to speak in favour of new clause 2, which seeks to clarify how the Bill will be imp...

I want to talk briefly about new clause 3 and new schedule 1, particularly because they relate to...

indicated dissent.

The hon. Lady shakes her head, but the powers already exist under the 2013 Act. The Government ar...

I rise to speak in support of new clause 4, which is in my name. Unlike other Members present, I ...

Does my hon. Friend agree that it is not just that the warranties are sometimes mis-sold, but tha...

My hon. Friend makes a very important point about that specific market. I am also aware, as a res...

We have had quite a wide-ranging debate, which has been the case during many of the discussions o...

Does the Minister believe that public library users in Croydon should have a right to know why th...

Obviously, I cannot comment on the situation in Croydon because I do not know the details. Howeve...

Will the Minister confirm whether the implementation group is looking at the specific issues that...

If the hon. Gentleman will bear with me, I will come to those matters later in my speech and addr...

With an increasing number of consumers shopping online, will online traders have any duties under...

I am sorry; could the hon. Lady repeat the question?

I am happy to repeat the question—it might even be better this time. Will the Minister say whethe...

I apologise to the hon. Lady. That was a very sensible question. That is being looked at. As she ...

In Committee the Minister said that although rail services are excluded from the Bill, it was int...

I understand that rail conditions of carriage are more detailed and already go further than the f...

The Minister is generous in giving way again. Is she not missing the point that my hon. Friend th...

As the hon. Lady will remember, we discussed this issue at length in Committee. The Government co...

Will the Minister elaborate on how that would affect customers of organisations such as BrightHou...

The issue is whether extended warrantees provide anything over and above the statutory rights pro...

I am grateful to the Minister for giving way again but I raised another point, to which she did n...

That is the point I just made. If a warranty provides no more than the statutory rights and there...

The Minister expressed surprise that some of these issues should have been the subject of new cla...

I beg to move, That the clause be read a Second time.

With this it will be convenient to discuss the following:

New clause 7—Debt management plan...

The new clauses lie at the heart of consumer issues: if consumers have no money in their pockets,...

I intervene on the hon. Lady because I want to put it on record that no Government Members are la...

I am delighted to hear that the hon. Gentleman takes the issue seriously. I assume that he will s...

I have a huge amount of admiration for the hon. Member for Makerfield (Yvonne Fovargue), who tabl...

I am chair of the all-party group on debt and personal finance and we have done constructive work...

Obviously, I support the principles being expressed here. The key thing is that the vast majority...

I totally agree with that. I do not believe many customers know how over the odds the costs are. ...

It is always a pleasure and an honour to follow the hon. Member for Makerfield (Yvonne Fovargue) ...

Will the hon. Gentleman clarify whether he voted three times in the House over the past three yea...

Clearly, I was not saying that. I was asking the hon. Lady whether she wanted to comment on the g...

My hon. Friend is making very measured comments. It is true that no one party has a handle on deb...

I am not familiar with Emmaus, but I am sure that it is an admirable organisation. I can mention ...

I am listening carefully to what the hon. Gentleman is saying. Affordability is at the root of th...

The hon. Gentleman is absolutely right. [Interruption.] My hon. Friend the Member for St Albans (...

My hon. Friend is absolutely right. Many of the goods that are advertised are often own-label bra...

It is difficult, but if we are talking about a big plasma TV or a washing machine, equivalent pro...

Will my hon. Friend speak a little more slowly? The hon. Member for Walthamstow (Stella Creasy), ...

I will always follow the hon. Member for Walthamstow, so I shall pay great attention to what she ...

Despite appearances, my hon. Friend the Member for Walthamstow (Stella Creasy) and I are not taki...

I want to reassure the hon. Lady that a number of us have worked on a cross-party basis to push f...

I wonder whether I can ask the hon. Gentleman which door he pushed. Was it in the Aye Lobby or th...

I am afraid that the hon. Lady is confusing two issues. A huge amount of work has been done by th...

The two issues I am confusing are what people say and what people do.

I want to be helpful ...

This is a useful debate. The trouble with the new clause is that, unless we are careful, if we le...

I welcome you, Mr Deputy Speaker, to our exciting debate this afternoon. The hon. Member for Walt...

The welcome news is that the measures are already making a difference, because a number of lender...

The hon. Gentleman is absolutely correct. We only have anecdotal evidence at the moment, but it i...

Will the Minister confirm that the amount raised by the levy will increase as the payday lenders ...

To be totally honest, I do not know the answer to that question, but I will write to the hon. Lad...

Does the Minister think there is any merit in making people aware, potentially at school age, of ...

The hon. Lady makes an extremely important point. There are some really good schemes in schools a...

I reassure the Minister that, as of September, that will be in the national curriculum, so all is...

I am very grateful to the hon. Gentleman for highlighting that.

To complete the set, may I use this opportunity to mention the important work done by credit unio...

Perhaps the hon. Gentleman would like to speak to the hon. Member for North Swindon (Justin Tomli...

We have had an interesting debate. I acknowledge that there is interest in this issue, as well as...

The hon. Lady is doing herself a disservice. We are not point scoring. Many Government Members ha...

The hon. Lady may be horrified about letting the public know what she and Government Members have...

I beg to move, That the clause be read a Second time.

With this it will be convenient to discuss the following:

New clause 12—Right to full refun...

Like a pub quiz, we now come to the lucky dip round of the Bill, with a number of different issue...

Would my hon. Friend’s suggested reforms be able to deal with the appalling situation highlighted...

The new clauses and amendments would deal with that. I understand that the tickets for the rugby ...

Will the hon. Lady give way?

I will, but only briefly, because I am conscious of the time, and I know that the hon. Gentleman ...

Given what the hon. Lady said about not wanting to encourage the secondary ticket market, may I t...

I think that the hon. Gentleman’s new clause responds to a slightly different challenge, and pres...

The city of Glasgow is about to host the Commonwealth games, and a great deal of effort has been ...

The new clauses and amendments are designed to make progress on issues of precisely that kind. On...

rose—

If the hon. Lady wants to suggest some tweets, I will happily take them, but I am sure everyone w...

I am sorry that the hon. Lady is being so waspish; I am just seeking a bit of clarification. She ...

There are already criminal elements to what we are talking about. What we are talking about in th...

The issue my hon. Friend is outlining, and that our colleague my hon. Friend the Member for Wolve...

I entirely agree. We see it in London as well, where people are having to move: every single time...

The hon. Lady rightly talks about the difficulties that many people face in trying to find the mo...

It is not simply an assumption; it is based on the evidence we have seen from Scotland, which is ...

Just to complete the point, is it also the hon. Lady’s assumption, and that of the Opposition, th...

One issue is what landlords are charging for. I see landlords who are charging twice for credit r...

I am asking what your presumption is.

Our presumption is that the fees would then be taken on by the landlord and taken as part of the ...

The problem is that if the letting agency loses an income it will seek to get it from elsewhere, ...

I simply do not accept the picture the hon. Gentleman is painting. Scotland has banned fees on te...

It is a pleasure to follow the hon. Member for Walthamstow (Stella Creasy). I was, surprisingly, ...

When the hon. Gentleman says that the issue is of great importance to the country, he means the D...

The hon. Lady needs to get out more, to be perfectly honest. She would find that there is widespr...

I am sorry to test my hon. Friend’s resolve so early in his speech, but this is an important poin...

I have resolve, but I can seldom resist giving way to my right hon. Friend. Animal welfare is a b...

Will the hon. Gentleman give way?

I will stick to my resolve. The hon. Lady and I have locked horns on the issue over years. If any...

rose—

I am not going to give way for the reasons I mentioned earlier.

If I have a ticket to the L...

Will the hon. Gentleman give way?

I am not going to give way.

This situation is very similar to the one I experienced when I ...

If that is the hon. Gentleman’s intention, his clause is far too simplistic. Does he not agree th...

I have a great deal of sympathy with what the hon. Lady says. She seems to be making the point th...

I support further labelling, but does my hon. Friend agree that it is wrong to look at religious ...

Let me make something clear. I am not picking on anyone. I do not want to ban anything. People wa...

Will my hon. Friend give way?

I have said that I must make some headway.

British legislation requires the stunning of ani...

Will my hon. Friend give way?

I am not going to give way.

I would much prefer it if legislation was not required. I am no...

I am delighted to be able to speak on new clauses 18 to 21, which stand in my name and those of t...

Does my hon. Friend agree that new clauses 16 and 18 are particularly powerful, because they woul...

I agree with my hon. Friend. I thank him for his work in the all-party group in producing the rep...

I congratulate the hon. Member for Washington and Sunderland West (Mrs Hodgson) on a thorough int...

indicated dissent.

My hon. Friend is shaking his head, but he must understand that my point is right. I would, of co...

rose—

Order. By my reckoning, eight hon. Members are seeking to catch my eye. Colleagues will be aware ...

It is a pleasure to follow the hon. Member for Hove (Mike Weatherley) who spoke so well in suppor...

Order. The hon. Gentleman is addressing the House with inimitable eloquence as always, but I thin...

The other point the Government make is that this will be the subject of a European directive in a...

I would like to speak to new clauses 13 and 22, and make a small reference to new clauses 18 to 2...

rose—

I am afraid that this is a very short debate.

Part of those fees go towards ensuring that t...

rose—

Order. Of course I am in colleagues’ hands, but I simply point out that anyone who speaks for lon...

I want to speak to new clause 22 about letting agents’ charges. When the Communities and Local Go...

I wish to speak briefly to new clauses 18 to 21. I was a member of the Public Bill Committee and ...

I rise to support new clause 22 which is an important first step in addressing a private rented s...

I want to speak primarily to new clause 22, but first let me briefly speak in support of new clau...

I am concerned about the way in which this debate on halal and kosher has been taking place in th...

Will the hon. Lady give way?

No, I will not, because I only have a few minutes.

The third thing to notice is that the