Consumer Rights Bill

My Lords, Amendment 50A is about transparency of charges. This is something we know that the Gove...

My Lords, like other noble Lords, I, too, have looked carefully at the discussions on this issue ...

I particularly thank the Government for giving serious consideration to this. It is interesting t...

Certainly. The landlord or freeholder has to get the information from the insurer in the first pl...

I thank the noble Baroness for that clarification. The point was that leaseholders were hoping to...

Moved by

Baroness Hayter of Kentish Town

50B: Clause 51, page 31, line 19, at end ins...

In moving the amendment, I shall speak also to Amendment 50D in this group. Amendment 50B does wh...

My Lords, I have a lot of sympathy with the intention behind Amendment 50B. It seeks to help cons...

The Minister clearly needs some advice about topping up her phone battery if she is going to be r...

We have consumers at our heart in relation to this Bill and many other pieces of legislation, but...

I certainly agree with that, but I am not always convinced that having better-informed consumers ...

Moved by

Baroness King of Bow

50C: Clause 51, page 31, line 19, at end insert—

...

My Lords, Amendments 50C and 56A both seek to ensure that the final provider of services approves...

My Lords, I repeat my declaration of interest: I chair National Trading Standards. Its particular...

My Lords, I make it clear that sites that try to palm themselves off as legitimate government ser...

Could the Minister elaborate on that point? If the Government are working with search engine prov...

My Lords, I thank the noble Lord for raising that point. I know what is happening in certain area...

My Lords, from what the Minister said and in conjunction with the points raised by my noble frien...

Perhaps I could make one point about the idea of new legislation, which I think is what the noble...

The problem I have with the Minister’s response is twofold. First, the legitimate business issues...

Before we finish on this important matter, which I think we both care about a lot, perhaps I may ...

I thank the Minister for that intervention. One of the issues comes back to what I have heard the...

Moved by

Baroness Hayter of Kentish Town

50F: Clause 54, page 32, line 14, at end ins...

I am feeling very proud as I managed to renew my passport online and got it from the Passport Off...

My Lords, I will speak in support of this amendment. I declare a personal interest in this matter...

My Lords, we have taken great care in developing these remedies, for obvious reasons, and we have...

Before my noble friend goes too far, what are the other remedies and how soon are they available?...

I will come back to the noble Baroness with chapter and verse on the remedies, but they will not ...

The noble Baroness, Lady Oppenheim-Barnes, asked a wonderful question. It was short and acute and...

Is this on the public record, because I am still in discussion with the trader concerned?

I take my noble friend’s point about making this retrospective.

There is a serious issue he...

Moved by

Baroness Hayter of Kentish Town

50K: After Clause 57, insert the following n...

I move Amendment 50K in this group on behalf of my noble friend Lord Stevenson and I will speak t...

My Lords, the amendment raises an interesting question, which I thought I should take the opportu...

My Lords, I support what my noble friend has said in moving the amendment. I want to address for ...

My Lords, this has been a fascinating debate. Some really interesting questions have been posed, ...

My Lords, I thank my noble friends Lord Knight and Lord Whitty for the questions they raised and ...

I think that I have made the point that the difficulty, even with consumer panels, is that they a...

I think that the noble Baroness may have misheard me. What I actually said was not that it would ...

While I understand that, the only action that we want is on signposting. If anything were to be c...

Moved by

Lord Whitty

50L: After Clause 57, insert the following new Clause—

“Ac...

I shall speak also to the rather more substantial Amendment 81A for which Amendment 50L is the pa...

My Lords, I strongly support this amendment. There are many good reasons to want to extend access...

I found it quite frightening listening to what the noble Lord was saying there. That sounded like...

On the same point, I am appalled at what is being proposed for doctors. As things are, they never...

The noble Baronesses articulate concerns that I know are active, and they do a great job in doing...

A patient who has gone to a doctor is more than likely not feeling well and is frightened and loo...

My Lords, I was using an example that I thought was perfectly realistic. We have seen with the fu...

My Lords, Amendment 50L, proposed by the noble Baroness, Lady Hayter, and the noble Lords, Lord W...

My Lords, I am grateful to the Minister for outlining the developments that have taken place in m...

Moved by

Baroness Oppenheim-Barnes

51: After Clause 58, insert the following new Clau...

My Lords, I start by apologising if I repeat things that I said at Second Reading but I regard al...

My Lords, I support my noble friend in this amendment, in particular subsection (4). I am glad th...

My Lords, I should add that this is not simply about protecting the consumer—poor Dave, or whoeve...

I shall make only a brief comment because I want to hear what the Minister is going to say. It wo...

My Lords, I support Amendment 51 tabled in the names of the noble Baroness, Lady Oppenheim-Barnes...

My Lords, as I said when we discussed point of sale information for goods and services in previou...

The noble Baroness gave the horrifying image of someone’s rights having to be read to them before...

I can rely on the noble Lord, Lord Harris of Haringey, to put me on the spot. The de minimis elem...

I am very disappointed because the response we have had sounds like a wonderfully constructed Civ...

Moved by

Baroness Oppenheim-Barnes

52: After Clause 58, insert the following new Clau...

This amendment is also very important. It is common knowledge that not a great deal is known abou...

My Lords, I support my noble friend on this, partly because during the passage of the Energy Bill...

My Lords, very briefly, I support this amendment. Subsection (2) says:

“It shall be the dut...

My Lords, as we know the regulators were set up at very different times and in very different way...

My Lords, I support the thrust of this amendment. As my noble friend Lady Wilcox said, the regula...

My Lords, I, too, support the thrust of this amendment. As I said on an earlier amendment, the co...

I was about to thank the noble Baroness, Lady Oppenheim-Barnes, for this amendment but, having se...

This has been a very interesting debate, interwoven with sorry tales about regulators. Of course,...

I thank my noble friend for that reply. She will not be surprised to hear that I am, shall we say...

Moved by

Baroness Oppenheim-Barnes

53: After Clause 58, insert the following new Clau...

I know that this is also very popular with people throughout the country. Again, it deals with ob...

Noble Lords will know that I am not a regular attender on the Bill but the amendment, once I had ...

My Lords, not for the first time, I am supporting my noble friend Lady Oppenheim-Barnes on the th...

My Lords, I rise briefly to support my noble friend’s amendment. We had a preliminary canter over...

My Lords, I, too, support this amendment. As the noble Lord just said, it does not apply just to ...

My Lords, the one thing we must not do is sound naïve. For all we would agree with this, and all ...

Is the noble Baroness straying into the territory of Animal Farm: four legs good, two legs better...

Does the noble Lord mean equal opportunity? No, we are not born equal, that is for sure. Some peo...

My Lords, I think we are straying into unnecessary territory here—very philosophical points which...

My Lords, I am slightly reluctant to speak against the experience of the noble Baroness, Lady Opp...

My Lords, I strongly support almost all of this amendment except that I agree with the noble Lord...

Can I interrupt the noble Lord? Fifty years ago my father used to go to the retailers and pay eve...

Of course not. The point I am making is that we should have the freedom to choose. I am one of th...

If my noble friend looks at his BT bill more closely, he will see on the right-hand side of the p...

I entirely agree with my noble friend. To be fair to my noble friend Lord Stoneham of Droxford, t...

I think we will just call the noble Lord, Lord Stoneham, a brave man. I would not take that lot o...

My Lords, I would like to make a point in the limited time remaining, which is that the companies...

My Lords, first, I thank my noble friend Lady Oppenheim-Barnes for her amendment, for her previou...

When my mother died, the utilities were all very good. They have special sections to deal with th...

It is always good to have that sort of good experience on the public record. I thank the noble Ba...

I thank my noble friend for that very careful and detailed response, which was extremely interest...

Moved by

Baroness Neville-Rolfe

54: Clause 59, page 35, line 38, at end insert—