I am feeling very proud as I managed to renew my passport online and got it from the Passport Office in, I think, 48 hours. I thank the Passport Office for being able to do that online and for its incredible efficiency.
In moving Amendment 50F, which stands in my name and that of my noble friend Lord Stevenson, I will speak also to Amendments 50H and 50J. These concern issues that we addressed when we discussed the Bill’s provisions in relation to goods. We are worried about consumers whose personal safety is at risk due to the quality of workmanship in their house. They should not have to have the same people back to make a first attempt at repairing whatever they have botched before being able to ask for a refund of their money and any associated costs. The importance of the amendment will be clear to all consumers.
A trading standards representative gave written evidence to the Public Bill Committee in the other place that the remedy in the Bill was insufficient where dangerous service was involved. In these circumstances consumers should have the right to end the service and get their money back. At present, the Bill enables consumers who find that a service is not undertaken with reasonable skill and care—a normal service, if you like—to have that service undertaken again and to get their money back or obtain a price reduction only if the repeat service does not work. These amendments address the problem whereby a consumer’s personal safety is at risk and would allow them to move straight to obtaining a refund rather than risk their safety any further by having to have a repeat performance by an incompetent or careless supplier.
On a previous occasion we gave the example of a gas fitter who services a boiler and causes a leak or a builder who knocks down the very wall that he is meant to be building. These may appear extreme cases but, sadly, we know that they happen and we know that we would not want such tradesmen back in our houses. Therefore, we would like a consumer to be able to obtain a refund and employ another company in these circumstances without first having to have the same company attempt to repair the damage.
I know that the Government have looked at these measures in another place and feel that they are not necessary as the consumer will retain access to a common-law remedy for damages. The Bill sets out clear remedies and courses of action but for consumers to have to argue with the tradesperson in court in order to solve this problem does not seem to us a clever way forward, in addition to all the expensive legal action that is bound to be involved. This amendment would give clarity and keep these issues out of court. I beg to move.