Moved by
Baroness Hayter of Kentish Town
50K: After Clause 57, insert the following new Clause—
“Services delivered on behalf of a commissioning body
Services delivered on behalf of a commissioning body
(1) In this section “commissioning body” means a government department, local authority in England or other public body.
(2) Where a commissioning body commissions another person to deliver a service to a consumer, the contract between the commissioning body and the provider of the commissioned service must include—
(a) a requirement for the provider of the commissioned service to operate a complaints procedure;
(b) provision for reporting any complaints to the commissioning body; and
(c) a requirement for the provider of the service to provide information about the complaints procedure to the consumer.
(3) The information required by subsection (2)(c) must include—
(a) an explanation that the complaint can be referred to the commissioning body;
(b) where the commissioning body is named in Schedule 2 to the Parliamentary Commissioner Act 1967, an explanation that the complaint can be referred to the Parliamentary Commissioner for Administration;
(c) where the commissioning body is named in section 25 of the Local Government Act 1974, an explanation that the complaint can be referred to the Commission for Local Administration in England.”