Consumer Rights Bill

My Lords, I appreciate that the government amendments are technical in nature, so I would like to...

My Lords, I do not want to run before my horse by talking about an amendment which I shall bring ...

My noble friend makes a very good point. I have extensive speaking notes on that part and we will...

I thank the Minister for that. Perhaps it would be helpful if I put on the record what our questi...

I thank the noble Baroness for her comments and appreciate that she needs more time to consider t...

Moved by

Lord Stevenson of Balmacara

15: Clause 20, page 11, line 24, at end insert—<...

My Lords, Amendment 15 would ensure that a consumer would not have pay to return faulty goods oth...

The noble Lord has eloquently described how unfair it would be for a consumer to have to pay the ...

My Lords, that was not unexpected, although I noticed, as the Minister was framed by the TV behin...

Moved by

Lord Hodgson of Astley Abbotts

16: Clause 20, page 11, line 37, at end inser...

My Lords, this amendment appears to be sticking one’s head in the lion’s mouth, in that it appear...

My Lords, I will briefly support the amendment in the name of the noble Lord, Lord Hodgson. He ha...

My Lords, the amendment as it is written, not necessarily as it is intended, is what concerns us....

Very nice.

For readers of Hansard, you would love my crimson chiffon, off-the-shoulder, diamante-encrusted g...

I thank my noble friend Lord Hodgson of Astley Abbotts for the reasoning behind his amendment. I ...

I am grateful to the Minister and particularly to my noble friend Lord Clement-Jones for his supp...

Indeed, my Lords. I will try to keep out of people’s wardrobes. Of course we are keen to ensure t...

My Lords, we seem to be getting some good clarity there. I will read carefully, take some further...

Moved by

Baroness King of Bow

19: Clause 22, page 13, line 12, at end insert—

“...

My Lords, Amendment 19 allows the period within which a consumer can exercise the short-term righ...

My Lords, I am intervening rather unfairly on this amendment to say that I do not support it and ...

My Lords, this amendment reflects a recommendation by the Law Commission in its 2009 report, Cons...

My Lords, I thank the Minister for her response but the key point here is that consumers, in some...

Moved by

Baroness Hayter of Kentish Town

20: Clause 23, page 14, line 6, leave out pa...

Amendment 20, which stands in my name and that of my noble friend Lord Stevenson, aims to provide...

My Lords, first, I acknowledge that a minority of consumers may be frustrated by lengthy waiting ...

I thank the Minister for that thoughtful reply. Maybe we should revert to day one of Committee, t...

Moved by

Lord Clement-Jones

20A: Clause 23, page 14, line 34, after “Chapter” insert ...

My Lords, I shall speak also to Amendment 20B. I am afraid that I am going to do exactly what the...

We think that the noble Lord has brought an interesting issue to the Committee; I do not know whe...

My Lords, Clauses 23 and 24 as they stand seem to state that a consumer can have their money back...

I thank my noble friend Lord Clement-Jones for his clear explanation of the purpose of these amen...

My Lords, I thank my noble friend for her response, rather negative though it was. I suspect that...

Moved by

Baroness Hayter of Kentish Town

21: Clause 24, page 15, line 37, leave out f...

My Lords, we now move to a tricky and, from our point of view, rather serious amendment. The othe...

I thank the noble Baroness for outlining the reasoning behind her amendments, and will look first...

I thank the Minister for that. Unfortunately what she said—that this is aimed at complex and high...

Moved by

Baroness Howe of Idlicote

23: After Clause 24, insert the following new Clau...

My Lords, the Bill offers an excellent opportunity to simplify and improve the consumer rights an...

I support the noble Baroness, Lady Howe, on Amendment 23. At the moment, in so many areas of reta...

My Lords, I, too, support the amendment in the name of the noble Baroness, Lady Howe of Idlicote,...

My Lords, as has been clearly stated, the proposed new clause addresses what my noble friend Lady...

Could I just highlight one of the main points? The noble Baroness mentioned the AER. One of the d...

My Lords, I thank the noble Baroness, Lady Howe, for raising this very important issue. Her inter...

Can the noble Baroness tell us when the consultation will be published?

All I can say is that the consultation will be published shortly. I confirmed that the implementa...

Before my noble friend sits down, can she tell the Committee what AER stands for?

ADR stands for alternative dispute resolution. I thank the noble Baroness for her intervention, w...

My Lords, first, I thank the Minister for putting so explicitly the Government’s position of wher...

Moved by

Baroness Hayter of Kentish Town

24: After Clause 27, insert the following ne...

My Lords, Amendment 24, which stands in my name and that of my noble friend Lord Stevenson, addre...

My Lords, I support this amendment and I thank the noble Baroness, Lady Hayter, for her example o...

My Lords, there is already robust legislation on product safety that is based in large part on an...

The Minister has reiterated a number of times the role of trading standards in crucial product re...

My Lords, I am grateful to the noble Baroness for giving me the opportunity to say what a good jo...

My Lords, I thank the noble Baroness, Lady Bakewell of Hardington Mandeville, for her support for...

Moved by

Lord Stevenson of Balmacara

26: After Clause 32, insert the following new Cl...

I shall speak also to Amendments 26 to 31, which I am glad have been grouped, because they deal v...

My Lords, I shall speak to Amendments 29 to 31. Although I think that I am singing very much from...

My Lords, I wish to speak specifically to Amendment 28, which, as my noble friend Lord Clement-Jo...

My Lords, I will talk to this clutch of amendments, but specifically to Amendments 26 and 27.

My Lords, very few secondary markets are perfect but they are certainly welcome in that they prov...

My Lords, I shall speak to Amendments 28 to 31, standing in the name of my noble friends Lady Hey...

My Lords, I was debating whether or not I should speak but, having been told that I am expected t...

My Lords, I am somewhat reluctant to go slightly against the tide in the face of noble Lords who ...

My Lords, we have heard a range of detailed and informed comments during this debate and I thank ...

I did, but before my noble friend moves on to that, I quoted from the guidance and pointed out th...

I thank the noble Lord for that clarification. Perhaps I can continue to address the trader side....

Before the noble Lord, Lord Stevenson, responds, I want to make just a couple of comments. I, of ...

My Lords, I share the disappointment that the noble Lord, Lord Clement-Jones, expressed at the re...

My Lords, this may be a convenient moment for the Committee to adjourn.

The Committee stands adjourned.