My Lords, I wish to speak in support of Amendments 59, 60, 62, 64 and 65. When you become a victim of crime, your life is thrown into disarray in a moment, as I know only too well from bitter personal experience. Indeed, I had to become the main breadwinner as well as supporting my daughters through the most horrendous acts they had ever seen in their lives. What people need at this time is help and support so that they can attempt to pull their lives back together and to recover. The victims’ code gives all victims of crime the right to refer to support services. However, I am often told how difficult it can be to get access to these services. In fact, people do not even know they exist half the time.
In my victims’ survey, only 46% of people—less than half of the people who responded—said they were referred to victims’ services. Even if they are
referred, getting that service does not prove easy, with only 43% of respondents agreeing with the statement, “It was easy to get access to victims’ services”. One victim told me that
“it took a really long time to get the support I needed at that time, as I was going through a very traumatic time and this was really impacting my mental health in such a negative way”.
I appreciate that there are, and will always be, constraints on funding, but the way victims’ services are funded contributes to the problems faced by many of these organisations. Victims’ support services are currently delivered via a complex network of statutory and non-statutory agencies, which compete with other providers for funding. There are huge regional inequalities for victims trying to access support services. Access to counselling—the most sought-after type of support—showed the biggest disparity, with 58% of victims in the north-east of England able to access counselling, compared with 37% in Wales. Demand is increasing for these services, but this increase is not being met by additional funding or capacity being allocated by the local authority.
We need long-term, sustainable funding for victims’ services. Importantly, these contracts should be for no less than three years. I feel that I am on a carousel, because I have been arguing for that since day one as Victims’ Commissioner. This would give these organisations the stability they need to be able to recruit, train, and, most importantly, maintain staff. Staff are given notices three months before this funding is even being put into accounts. Nobody in any job can absolutely go through that, when they have mortgages, children to feed and everything else. It is not acceptable.
In the victims’ funding strategy, the Ministry of Justice is committed to the principle of multiyear funding for core victim support services, and I welcome this. However, the short-term nature of contracts and the competitive tendering process really do have a damaging impact on organisations’ ability to deliver services—especially the smaller organisations, many of whom deliver by-and-for services. By-and-for services are extremely valuable in the support landscape, because these are organisations that are run and staffed by the marginalised communities they support. It is vital that victims feel supported and, more importantly, build relationships to feel they are being understood by getting support in an environment that is comfortable to them. For many, this means being supported by people who understand their culture or have similar life experiences. Again, in my recent survey, only 29% of victims told me they were able to easily find suitable services for their specific issues.
The commissioning processes fail these specialist by-and-for organisations, because the way in which they are structured favours bidders who can provide support at lower costs and have a larger reach in terms of numbers—not necessarily the best practice for victims. They can also force providers into partnerships and consortium arrangements in which by-and-for organisations are underresourced, silenced, marginalised or squeezed out. It is vital that these organisations can continue the vital work they do, and not be continually disadvantaged by short-term funding rounds. That is why I am in favour of ring-fenced funding. I know
that the Government do not like ring-fencing—but a ring-fencing pot is essential for specialist by-and-for support services.
I also want the statutory guidance on the duty to collaborate to include direction to commissioners on the importance of commissioning practices that do not discriminate against smaller specialist services but encourage them to fund a range of services suitable for all victims.
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