This is a probing amendment to find out from Ministers whether we intend to have the same kind of complaints commissioner as we did for Crossrail, HS1 and the Channel Tunnel, whose role was to receive any complaints from the public, local authorities or anyone else located near construction activities. That system worked well, and the commissioners produced an annual report. On one or two of those projects, the Minister of Transport of the day used to chair a meeting where everybody could come along and the complaints commissioner could give his report. That is one way of doing it, if it was thought necessary. I believe the Minister said that there is going to be a complaints commissioner, in which case I am very happy. If there is not, perhaps he would consider it as a really good way of stopping complaints escalating unnecessarily into nasty local press stories and resolving them instead. I beg to move.
High Speed Rail (London–West Midlands) Bill
Proceeding contribution from
Lord Berkeley
(Labour)
in the House of Lords on Thursday, 12 January 2017.
It occurred during Debate on bills
and
Committee proceeding on High Speed Rail (London–West Midlands) Bill.
Type
Proceeding contribution
Reference
777 c134GC 
Session
2016-17
Chamber / Committee
House of Lords Grand Committee
Subjects
Librarians' tools
Timestamp
2021-10-12 15:13:52 +0100
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