Consumer Rights Bill

I thank the Minister for her reply. The whole purpose of our amendment is to ensure that customers feel confident about exercising their statutory rights, which is what the noble Baroness was saying. I am not clear that in the terms of the amendment, as drafted, the information has to be given in writing. Given that, I admit to being slightly perplexed why the Minister feels it would be so onerous or burdensome. She talked about the flexible approach that she seeks to employ. Our concern is that “flexible” can mean not providing consumers with information about their statutory rights. We do not think that the right way forward is not to give consumers these rights upfront, at the point of sale. In line with tradition at this stage, I beg leave to withdraw the amendment.