My Lords, I wonder whether I may probe the Minister a bit more. With the railways, on most trains there is a notice in each coach that says that if you do not like what is going on and want to make a complaint, first, you contact the train operator and, if that does not work, you can go to the Rail Passengers’ Council. The users of the railway service read this every day and the Rail Passengers’ Council will pass a complaint on to Network Rail if that is appropriate. On the highways, you are sitting in your car or your truck or on your cycle and there are not the same opportunities for knowing whom to complain to. Therefore, to some extent, it is not surprising that the number of complaints is probably a great deal lower than it is for the railways, but the principle needs to be there, which is why the comments of my noble friend Lord Whitty are so important. If you do not get the right answer from the SHC or the passenger train operator, you need to have an independent body to appeal to who you know will guarantee to give you a decent answer within a reasonable time.
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