My Lords, perhaps I may just clarify that. It will certainly be the company’s first responsibility to deal with complaints. In the case of the railways, you complain to South West Trains and, if it fails to deal with your complaint effectively, you can complain to Passenger Focus. It is the equivalent of that that I am looking for.
Infrastructure Bill [HL]
Proceeding contribution from
Lord Whitty
(Labour)
in the House of Lords on Tuesday, 8 July 2014.
It occurred during Debate on bills
and
Committee proceeding on Infrastructure Bill [HL].
Type
Proceeding contribution
Reference
755 c60GC
Session
2014-15
Chamber / Committee
House of Lords Grand Committee
Subjects
Librarians' tools
Timestamp
2021-10-12 15:53:58 +0100
URI
http://hansard.intranet.data.parliament.uk/Lords/2014-07-08/140708106000043
In Indexing
http://indexing.parliament.uk/Content/Edit/1?uri=http://hansard.intranet.data.parliament.uk/Lords/2014-07-08/140708106000043
In Solr
https://search.parliament.uk/claw/solr/?id=http://hansard.intranet.data.parliament.uk/Lords/2014-07-08/140708106000043