My Lords, I too am glad to support the noble Baroness, Lady Meacher, and her amendment which seeks to establish a statutory ombudsman for complaints about bailiffs. I am glad to do so also because Wednesbury, of the famous Wednesbury rules, comes from the ancient Black Country town in my diocese where the recession and austerity have acquainted many citizens with bailiffs for the first time.
Most of us have had the infuriating experience of having our wheels clamped by a private company and of officials who then would not listen to reason. How much worse it must be to have one’s personal possessions, or even one’s home, taken away. It is vital that those authorised on our behalf to collect fines should be properly accountable and their behaviour regulated.
The second reason I want to support this amendment is that the citizens advice bureaux, the Zacchaeus 2000 Trust and the Money Advisory Trust are all behind it. They have been concerned about the practices of some private bailiffs for many years. As we have heard, CABs dealt with getting on for 250,000 problems to do with private bailiffs this past year. They have some heartrending examples of people being pushed into unpayable debt by bailiffs acting illegally. We must do all in our power to prevent vulnerable people being led to believe that the justice system in our country is all about the rich punishing the poor. The present system of certifying county courts fails to monitor individual bailiffs’ behaviour; it is intimidating and costly for vulnerable people to bring complaints and there is no power for a court to award redress.
The Zacchaeus 2000 Trust helps 650 impoverished debtors a year in London. It is convinced that there is a relationship between debt and mental illness and between destitution and poor maternal nutrition and, consequently, babies with lifetime mental and physical illness. Zacchaeus 2000 meets bailiffs when they are enforcing council tax and fines on impoverished debtors. Of course, the courts must be supported and their penalties enforced but we do not want the ethos of the car clampers to be repeated in debt-collecting in our poorest boroughs.
The present system is widely perceived as unsatisfactory and toothless. A legal ombudsman would give debtors and the advice sector a proper remedy when bailiffs do not comply with the Wednesbury standards.
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