My Lords, I am grateful for that full answer. In fact, I did not actually raise the issue of border control, but the Minister is absolutely right to say that one of the anxieties of passengers is the difficulties that occur when there are hold-ups at immigration. Of course, we all subscribe to the position and understand entirely that border control has an important task to fulfil in safeguarding the people of this country, and we obviously wish it well in that role, nor should anything seek to inhibit the efficiency with which the border force carries it out.
However, I was concerned to identify the issue of delay simply because I feared that the Minister would do what he has done in his well informed manner—namely, talk in fairly general terms of what is to be done and what is going on. I am grateful to him for his indication of activity, particularly on the part of the CAA; however, I must say that there is a difference between what these amendments seek in terms of information for passengers and influence on their interests being taken seriously. That contrasts with what the CAA currently has—a consumer panel that does not look as if it addresses effectively the need for information flows that meet the kind of anxieties and difficulties that passengers face.
I hear what the Minister says about improvements, although it brought a slightly wry smile to this side of the House when he mentioned Gatwick’s ability to clear runways. The problems at Heathrow had been that aircraft could not be de-iced and taken out of their parking bays. The runways were not the issue there. None of us can anticipate the weather or the extent of the difficulties it may present. That indicates why it is necessary to be specific about passengers’ anxieties. These amendments set out to identify such areas against a background whereby passenger welfare needs to be emphasised in the responsibilities of the CAA.
However, the Minister could not have given a fuller and more considered reply and I therefore beg leave to withdraw the amendment.