A complaints system sounds very useful. When staff knew that complaints were being assessed and reported on every month, what impact did it have on them?
Accountability and Transparency in the NHS
Proceeding contribution from
Baroness Keeley
(Labour)
in the House of Commons on Thursday, 14 March 2013.
It occurred during Backbench debate on Accountability and Transparency in the NHS.
Type
Proceeding contribution
Reference
560 c530
Session
2012-13
Chamber / Committee
House of Commons chamber
Subjects
Librarians' tools
Timestamp
2019-06-03 11:32:49 +0100
URI
http://hansard.intranet.data.parliament.uk/Commons/2013-03-14/13031445000614
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