Crime and Courts Bill [Lords]

It was not me who made that suggestion; it came from the legal services ombudsman. So clearly there is a way around this matter and the Minister may wish to explore that a bit further. His intervention shows that the Government are not going to do this, but we would like them to commit to a robust complaints procedure to sort out the problems that our constituents face. They deserve access to a robust complaints procedure when things go wrong, as they too often do, so we hope that hon. Members on both sides of the House will support our proposal.