Legal Aid, Sentencing and Punishment of Offenders Bill

I simply disagree that face-to-face advice will be appropriate in all cases of disability—quite the opposite. In many cases, people with disability would prefer to use telephone advice. Such advice is also high quality. Contrary to the assumption that face-to-face advice is always better, specialist telephone advice providers are currently required to meet higher standards than their face-to-face counterparts. That will continue under the new contracts required to implement the Bill. Under our plans, an individual seeking advice will simply need to ring the community legal advice helpline. They will be greeted by a trained operator who will assess whether they are eligible for legal aid or not. Their goal will be to ensure that people get a high quality, accessible service that delivers the right help, either by transferring them to specialist telephone advice providers or face-to-face providers if telephone advice is not appropriate, or by signposting them to other possible support if their issue does not fall within the scope of the legal aid scheme.