Welfare Reform Bill

My Lords, the purpose of the amendment is to ensure that in all cases, as part of the decision-making process to decide eligibility for PIP, evidence is collected by the DWP from the claimant's healthcare professionals. A great deal of evidence suggests that decisions are frequently inaccurate when made on the basis of reports from face-to-face assessments alone, without being informed by evidence from the claimant's healthcare professionals. There are lessons to be learnt from the current face-to-face assessments. Evidence shows that when face-to-face assessments are carried out for the WCA, inaccurate results frequently occur. Recent figures published by the DWP demonstrate that 29 per cent of claimants who are in the work-related activity group were placed in it only after a reconsideration or appeal, after they had originally been found fit for work on the basis of the WCA. The deciding factor in tribunals overturning decisions is frequently medical evidence from the claimant's doctor or healthcare professional. A recent small study by Citizens Advice asked claimants to check the accuracy of the report of what they had said during their assessment. It asked claimants to take part in the study before they had been to the assessment to ensure that the claimants were not just taking part because they had had a poor assessment. Thirty-seven claimants took part in the study. Sixteen of the 37 reports were judged to have a very substantial level of inaccuracy. These claimants were not angry because they have been found fit for work. In fact, nine of the 16 had been placed in the work-related group and would not have seen their report if it had not been for the study. Eleven of the 37 reports were judged to have a medium level of inaccuracy and 10 were felt to be an accurate reflection of what happened at the assessment. The following case is one of the 16 cases judged to be inaccurate enough to affect a decision for ESA—or, if the claimant were found not fit for work, a decision for DLA. The client had a serious mental health condition as a result of a series of traumatic circumstances. He felt that there was little interest in what he said and he reported a number of factual errors. For example, the report stated that the results of an MRI scan and an ECG were normal. The ECG should have been EG and the client had explained that he had not yet had the results. There were also significant omissions and distortions in what the client is recorded as having said, and false assumptions made as a result. There are other examples in this case study. The medical evidence sent in by the adviser when the client appealed clearly backed the client's view of the assessment, as the decision was changed on reconsideration without the need to go to a tribunal. The DWP and Atos now recognise the value of medical evidence from the claimant's doctors. The value of this evidence as part of the assessment process was acknowledged by Dr Crawford, the clinical director at Atos, in evidence to the Work and Pensions Select Committee on 18 May 2011. HCPs working for Atos also acknowledged this when a sample group were interviewed in a survey by the DWP. The DWP now encourages claimants to send in medical evidence for the WCA. The onus should not be placed on claimants to collect this evidence. Claimants are often charged for medical reports. While advertisers are sometimes able to negotiate with a doctor to drop the charge when a claimant goes to a tribunal, doctors who charge will clearly not make this concession in the case of every claim. The charge is often £30 or £35, and sometimes more. Someone living on the basic ESA of £67 a week cannot afford this amount. It must be the responsibility of the DWP to collect the evidence that is needed for an accurate assessment. It is vital that the assessment process for PIP includes a requirement for the decision-maker to collect evidence from the claimant's healthcare professionals as a core part of the decision-making process. Without this requirement, there is a danger that there will be a two-tier system, with the poorest and most vulnerable claimants unable to afford to pay for evidence, and as a result at risk of receiving a less reliable decision. I beg to move.