Personal Care at Home Bill

My Lords, I have added my name to these amendments, which follow on very neatly from those in the name of the noble Lord, Lord Low. When the provisions of the Bill are brought into force, there will be many decisions that will go the wrong way from the point of view of the service user. I am afraid that we are going to see a lot of disappointed people out there. There needs to be a formal process by which service users can make representations and be sure that their concerns will be considered objectively. I therefore strongly support the noble Baroness’s amendment.