Welfare Reform Bill

Thank you. They may well have concerns about employing their own staff, or not be aware of exactly what use they can put their resources to. The ability to access quality support services—using the good offices of a helpful voluntary group, if necessary, to broker services or manage payroll, which the noble Baroness, Lady Hollis, spoke about—will in many cases make the difference between someone feeling able to take a direct payment and taking control of their own lives, or just feeling that it could all be too much hassle. Having built up these tremendous expectations, the Government must find a way of satisfying them.