My Lords, I thank all noble Lords who have spoken to this group of amendments. I thank the noble Lord, Lord Hendy, for his very helpful comments and look forward to hearing from his office about a meeting. I will not go into details, but his comment about poor apps resonates with every disabled user.
I am grateful to the noble Baroness, Lady Grey-Thompson, for her comments, not just for further experiences of being left on trains but for her key point that nothing seems to change. My noble friend Lady Scott was right to say that this is all about the culture of the organisations in the TOCs. The issue is the culture at the top, not the culture of the staff whom we see face to face, and it is important to recognise that.
I am very grateful to the noble Lord, Lord Moynihan, for his excellent speech. He is right that all parties do agree on this issue, but why can we not get any change? A new station opened at Thanet Parkway in July last year. Not only do you need lifts to get up to it, but you do not have level boarding and it is not staffed all day. How, in 2023, was that allowed to happen? Pre-pandemic, there was a pilot for level boarding at Harrow & Wealdstone; it was abandoned because the train operating companies could not agree on an order of coaches to make sure that the level part was available.
My noble friend Lady Randerson was right that we have to focus on the needs of passengers, and my amendment in this group focuses on those who need assistance. We need this amendment. We have to be able to hold train companies to account. My problem is that my amendment is for the future; it is not for now. If there are any further delays, we will see yet again no further change. I ask the Minister: what change can we start having in the current poor standards of the train operating companies?
I remind the Committee that bus regulations were transformed in 2016 when a disabled passenger took a case to the Supreme Court. Perhaps we need the same thing to happen now; I hope not. We will return to this on Report but, in the meantime, I beg leave to withdraw my amendment.