My Lords, I will speak in support of Amendment 15 in my name. I also offer my support to the other amendments, not least that in the name of the noble Baroness, Lady Gohir, which seems to be an uncontroversial proposal that simply corrects a lacuna in the Bill.
One of my abiding mantras is that there is no such thing in our society as a hard-to-reach group. What we have—and have all too often—are services that fail to make sufficient effort to ensure they reach all those they are intended to assist. It is not good enough for a service to exist; the people it is meant to support have to know it is there and be able to access it. The noble Baroness, Lady Newlove, spoke powerfully earlier this evening. I gather that she spoke at a Women and Equalities Committee oral evidence session where she emphasised that many victims are unaware of the support services available to them. I will not go any further, because I think she may want to speak in a moment; I will not steal her thunder.
The intention of the amendment in my name is to make it clear that responsibility for ensuring that victims can access services does not lie with the potential service user. We need it in the Bill because too many victims are simply not aware of what they ought to be able to look for for help—or they cannot access that help in a format that meets their needs.
I gather that in the other place the Minister claimed that the duty on criminal justice agencies to use reasonable steps to make victims aware of the code would suffice. Yet signposting is much more than enabling someone to know that a service exists. It means putting them in a place from where they can access the service. Sometimes that cannot be done by a leaflet, however good, or a few words spoken to a traumatised victim in the immediate aftermath of a tragedy. It requires enduring engagement by service providers until the message can be heard, and that may be some considerable time later.
The Women’s Aid Survivor’s Handbook provides a clear example of what practical support should be included. Such support can be a lifeline to victims of abuse who, for example, may be planning to leave their perpetrator. The ability to access thorough information on a full range of issues, with easy-to-follow guidance, is crucial. It is also imperative that black and minoritised women, deaf and disabled women and LGBT+ victims are able to access support that meets their very specific needs and is sensitive to their experiences of additional inequalities and intersecting forms of discrimination. Victims should also be made aware of the range of helplines and online support, including the Women’s Aid live chat helpline and other appropriate domestic abuse and violence against women and girls support. Simply saying that there is a code will not bridge the gap between the victim and the service they need. I hope the Minister will feel able to offer proposals to strengthen the signposting requirements in the Bill ahead of Report.
I finish by recollecting that exactly one week ago in your Lordships’ House we debated, for a good hour and a half, what makes for good signage and who is responsible for it. Specifically, we discussed changes to the requirements placed on warning signs for level crossings between private or heritage railways and farm tracks—it was more interesting than you might imagine. Surely if we can improve signage to help a farmer get his sheep across a railway track, we can properly sign victims to the services they need.