My Lords, welcome back. Amendment 164 in the name of the noble Baroness, Lady Hayman of Ullock, seeks to reduce the closure of high street financial services. The nature of banking is changing, and the long-term trend is moving towards greater use of convenient, digital and remote banking services over traditional high street branches. In 2021, 86% of UK consumers used a form of remote banking, such as an app, online or on the phone.
Banking customers can also carry out their everyday banking at more than 11,500 post offices across the United Kingdom. The Government are committed to ensuring the long-term sustainability of the Post Office network and have provided more than £2.5 billion in funding to support the Post Office network over the past decade and are providing a further £335 million for the Post Office between 2022 and 2025. There are more than 11,500 Post Office branches in the UK—the largest retail network in the country—and, thanks to government support, the network is more resilient today than it was a decade ago. The Government protect the Post Office network by setting minimum access criteria to ensure that 99% of the UK population lives within three miles of a post office. I do not know whether this is the figure that my noble friend mentioned earlier. Businesses can withdraw and deposit cash at any of those branches of the Post Office.
The noble Baroness, Lady Pinnock, brought up a real issue, I think, and that is good internet access, particularly for banking services. The Government know that, and Project Gigabit is the Government’s £5 billion programme that will ensure that the whole of the UK benefits from gigabit connectivity by providing subsidy to deliver gigabit-capable connectivity to uncommercial premises, which are typically in very rural or remote locations. We have an ambition to connect at least 85 % of UK premises by 2025 and 99% by 2030, so we are working on what is a difficult and expensive issue—we know that, but we are working on it.
The Government cannot reverse the changes in the market and customer behaviour, nor can they can determine firms’ commercial strategies in response to those changes. Decisions on opening and closing branches or cash machines are taken by each firm on a commercial basis. However, the Government believe that the impact of such closures should be mitigated so that all customers have access to appropriate banking services.
Of course it is vital that those customers who rely on physical banking services are not left behind, which is why the Financial Conduct Authority has guidance in place to ensure that customers are kept informed of closures and that alternatives are put in place, where reasonable. The FCA’s new customer duty, which came into force on 31 July this year, further strengthens protections for consumers, as it will require firms to consider and address the foreseeable harm to customers of branch closures. These issues were debated extensively during the passage of the Financial Services and Markets Bill in 2023, and through that legislation the Government have acted to protect access to cash by putting in place a framework to protect the provision of cash withdrawals and deposit facilities for the first time in UK law. This introduces new powers for the FCA to seek to ensure reasonable provision of cash-access services in the UK and, importantly in relation to personal current accounts, to free cash-access services. Following the passage of this new law, the Government published a statement setting out their policies on access to cash, which include an expectation that, in the event of a closure, if any alternative service is needed, that alternative should be put in place before the closure takes place.
Furthermore, the financial services sector has established initiatives to provide shared banking and cash services, an example being the banking hubs, which offer basic banking services and a private space where customers can see community bankers from their own bank or building society. Industry has already opened eight banking hubs and 70 more are on the way.
I have set out the comprehensive action the Government are taking to protect access to financial services in a way that recognises the changing nature of banking and respects the commercial decisions of UK businesses. This is why we believe that the right approach is being taken, and, while we agree with the noble Baroness’s intention, we cannot support this amendment.