Wow—this has been quite a discussion. I commend everyone who contributed on the Bill; it shows the degree of concern and even passion that people feel, not only on the part of workers who may be subject to harassment but on the very important issue of free speech, which I will come to in a second.
I thank again my honourable friend the Member for Bath for leading this important legislation up to this point. My gratitude goes to the members of the Equality Hub for their tireless work in developing the policy, and to the Fawcett Society for its advocacy, which ultimately got the Bill to where it is today. My gratitude also goes to the Minister, for reiterating the Government’s support for these new measures, which I know she agrees will bring a real positive change to the lives of many people, particularly the most vulnerable, across all industries.
I will just pick up on a couple of points. The noble Lord, Lord Hannan, was talking about a contract and how you can disagree, make the arrangements and make the changes according to two parties. The problem is that those two parties need to be equal. In my view, the problem here is that people who serve others are not necessarily in an equal situation. That is why it is so important. So many of the people who serve others and carry on these roles are in a lesser position, and they get abused; they get abused a lot. That is what we are seeking to change.
So, while no one would speak more highly of freedom of speech than myself, there is an element of reasonableness that needs to come down when we are discussing these matters. At the bottom of it, the people who are subject to harassment, some of them every day of their lives, do not deserve that. They serve you and me as well, and they deserve to have reasonable systems in place. Nobody is going to intervene and stop a conversation from happening because somebody might get offended. I think the definition of harassment and I take my life into my hands here—is a legal term and for sure I am very far from a legal expert. But we are talking about real distress caused to people who are in that customer-facing role. This is what we are seeking to do today: to at least enable employers to have procedures in place so that people can come to work feeling confident that, even if an incident happens,
they will know what to do. They will know that their boss is going to be able to deal with the situation on their behalf. Employers need to think about that. It is a cultural issue that needs to be introduced in so many companies and businesses, for the good of the business but also for the good of the employee themselves.
So I hope that the Minister has managed to assuage some of noble Lords’ concerns. If I can help in any way, I would be more than happy to do so. I therefore invite noble Lords to support the Second Reading of this Bill.