My Lords, I will very briefly say how much I support the noble Lord, Lord Oates; he made a very powerful case. I freeze over whenever I hear the phrase “digital by default”, so I hope the Minister is not going to use it. We have heard how it railroads over the real-life experiences of people who have real problems with digital by default.
The idea of a QR code as a way through is a very good one. I know there have been discussions with the Home Office, and it is offering hope. However, the 3million is quite worried—certainly in its email to me—because it sees no evidence of anything progressing. I hope the Minister will be able to tell us what progress
is being made, because we can brook no delay. This has to happen quickly if we are not to have more of the kinds of problems that the noble Lord outlined.