My Lords, I am delighted to support this hugely important amendment. Public authorities of all kinds should be involved in identifying, signposting and providing services for victims. But unless they are properly trained in all these areas and work together, victims will continue to fall through the net and fail to be offered the services they need, or receive them to a good enough standard.
The amendment ensures that workers on the front line such as teachers, police, health workers and housing officers—“from job centres to GPs”, in the words of the noble Baroness, Lady Armstrong—know the signs
of abuse when they see them, inquire sensitively and ensure that victims are put in touch with all the services that can help them. This is a huge operation, which is why the commissioner needs to play that pivotal role in ensuring that these bodies are up to the job and on the job. She can require reports on what has been done, how many have been trained and to what standards. She can ask how many potential victims have been approached and what outcomes have been achieved. The amendment specifies that there is nothing to stop authorities conducting their own training, but this should be as well as, not instead of, what the commissioner specifies. We want her to report on her work, findings and recommendations, every year.
We could go further. We should place a duty on these authorities to work together and the commissioner should oversee this co-ordinated effort, as well as the work of the separate authorities. The Minister may be tempted to say that this happens already. I am sure it does—to a degree. But unless the Minister can disabuse me, I do not think that any one person has responsibility for overseeing this co-operation and for requiring reports on work done, results and progress. I would be grateful if the Minister shared her thoughts with the House. I am hopeful, as she spoke from the heart in an earlier group about the effectiveness of multiagency interventions. This is urgent. We know that the pandemic has made the plight of victims even worse. It has shone a bright light on a dark place. Shame on us if we do not do our best to help as effectively and speedily as we humanly can.