My Lords, I am a signatory to the amendment. It is an extremely important issue because the assumption is that the code of practice and the public sector equality duty will be sufficient in this case. Clause 47(8), which I have reread a number of times, makes it very clear that somebody in a customer-facing role should speak fluent English. The Department for Work and Pensions has accepted British Sign Language as a language since 2003. We do not want to permit any confusion to arise, and the way to solve this is simply for the Government to accept the amendment because it makes it absolutely clear that British Sign Language is an acceptable language and that it is not just a question of an employee having spoken English.
I hope that the Minister will understand that there are some 70,000 people in this country for whom British Sign Language is their first language. As the noble Lord, Lord Swinfen, made clear, this is not just about those employed in a customer-facing role; it is about how you respond to customers who want to speak to somebody who can communicate through British Sign Language. I hope that the Minister will not see this as some kind of bureaucratic minor matter, as it is very important in terms of the public sector equality duty. It cannot simply be left to a code of
practice when it should be written clearly in the Bill so that there is no doubt about how public sector bodies should respond.