Moved by
Baroness Hayter of Kentish Town
61AF: After Clause 141, insert the following new Clause—
“Power to license an approved redress scheme for complaints
(1) The Secretary of State must make provision requiring all regulated persons to be members of an approved redress scheme for dealing with complaints from debtors received in connection with insolvency practitioners.
(2) The Secretary of State may approve a redress scheme to adjudicate on complaints from debtors about insolvency practitioners.
(3) The Secretary of State may by regulation require all insolvency practitioners to be members of such a scheme.
(4) The regulations may require insolvency practitioners to adopt their own complaint handling procedures, with debtor complainants only able to refer their complaint to the redress scheme once the usual procedures are exhausted.
(5) A “redress scheme” is a scheme which provides for complaints against members of the scheme to be investigated and determined by an independent person.”