I thank the Minister for her full reply. I would like to come back on one or two of the points that she mentioned. I also thank the noble Lord, Lord Clement-Jones, for coming at me with rather less venom than he threatened me with outside the Chamber beforehand, when he implied that I would be mad even to stand up and make my speech. The bark was rather worse than the bite on this occasion, particularly as I have now discovered that, even though he had the correct item in his hand, he misquoted my noble friend Lady King. My noble friend is incredibly adept on the iPad, and was able to summon up the full quote, and of course it was about a different issue. I shall have words with my noble friend Lord Knight later: he gets quoted too often on these issues and, as I have discovered, he is not always sound on some of the points that we want to put through.
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I think that this debate will come back and haunt the Government. As the Minister argued the case, she was worried that a two-tier market might develop. But it is the other way round, is it not? Thinking forward—because I do not think that we are in this position today—if a situation arose whereby the industry was regularly supplying intangible digital material that was defective and faulty, or was causing bugs or causing machines to close down, consumers would be disadvantaged. If they could get a remedy when they had ordered the material in a physical format but not when it was in an intangible format, there would be a two-tier market. That is what I am trying to get at here: I think we are on the wrong track.
I know that this is difficult, and I understand the problems. The way in which the industry operates is obviously very fast-moving, and the situation may well change. But that also has another side. If it became the norm that there was a redress that included the right to reject, I am sure that the industry would come up with different ways of doing things. Simply to
argue that the industry is peculiar and difficult in some way, and therefore needs special treatment, does not take the trick. To threaten that we might be out of step with some future European directive is not, I am afraid, a very robust argument. Nevertheless, I accept the logic of the situation. I am defeated by the threat made by the noble Lord, Lord Clement-Jones, outside the Chamber and I beg leave to withdraw the amendment.