UK Parliament / Open data

Consumer Rights Bill

Proceeding contribution from Baroness Wilcox (Conservative) in the House of Lords on Wednesday, 19 November 2014. It occurred during Debate on bills on Consumer Rights Bill.

My Lords, this has been a marvellous debate. I have heard so many wonderful, emotional things, and now I have to pull myself down and say, “Actually, fraud is already illegal in this country; we do not need any more law—we have enough of that”. We need what we have heard about today from my noble friends Lord Stoneham and Lord Younger of Leckie. The secondary and primary movers in this area need to improve access, and need to do what we need to do for consumers all the time.

What a consumer needs more than anything, first and foremost, is choice. Secondly, we need access to the choice—where do I get the ticket? Do I get it from a reputable source? Therefore we need a choice, access to it, and information about it, all of which has been described here today. I am talking about facts that we have known about for ever. Trading standards has already spoken; it stands for the same six rules for consumers. We want equity; we want it to be fair; and at the end of all that, we want redress. If it goes wrong—if there is cheating—we need that. If we push this underground by trying to tinker with the legislation we already have, then we will have no way of helping

the poorest, the least informed or the most overexcited, who will not get their money back and will not get anything. It is stupid to even consider doing it: this is an emotional appeal. I can imagine that on sports tracks it all sounds wonderful, but if you want to get the job done right, the answer is to do it the other way: get the sports operators and the secondary markets right so that we can read about it and understand what we are doing so that no child turns up with a ticket that is a wrong ticket. We will not do it by trying to reinvent the law. We already have a law of fraud.

Type
Proceeding contribution
Reference
757 cc486-7 
Session
2014-15
Chamber / Committee
House of Lords chamber
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