Consumer Rights Bill

When I took up a position in this industry on an advisory board, the question I asked immediately was: what happens if the letting agent goes bust or into liquidation? The three redress schemes mentioned by my noble friend, starting on 1 October, are jolly good but do not provide any monetary redress if anyone goes bust or is fraudulent. This Bill is about consumer protection and it seems that there is a need to protect consumers’ money as well as anything else. The redress schemes do not help any individual whose money has gone astray, be they landlord or tenant.