I thank both noble Lords for their contributions. Although different, both were very valuable. I say to the noble Lord, Lord Rosser, that the complexity of immigration rules and regulations is a matter of concern. I am fairly certain that we will have opportunities to discuss these matters in full.
This is a little like Topsy. Successive Governments have tried to deal with the complex issues raised through immigration rules and regulations. They need dealing with. I hope that Parliament can play its part in ensuring that this matter is made much easier to
manage. That is no excuse, however, for the situation described by the noble Lord, Lord Eatwell, and there are aspects of the UKBA that are of concern to the Home Office and to the Government in general. While I cannot comment on the specific case in point, I hope that I made it clear in my introduction that we were aware that there was abuse in this area and that false appointments denied people the opportunity of having a personal appointment to deal with their case. It is important to emphasise the value of such personal appointments. They enable key people to make sure that their application is dealt with and to have a face to face encounter.
Much of this is designed, as I think noble Lords will see from the university sponsor’s fee of £8,000, to try to make the UKBA much more consumer focused. The UKBA exists to serve the process whereby people can move in and out of this country and contribute to our economic, cultural and social life, points that I made at the beginning.
Perhaps I may ask the noble Lord whether he would mind documenting for me the case that he described. Government and opposition have a joint interest in making sure that the UKBA achieves, at least in governance terms, what I think we across the House and in this Committee would wish to see. It would be very helpful if the noble Lord could take the time to do that for me.