Access to Redress Schemes

That is not my experience. When we were setting up the advisory board for the Horizon compensation scheme, I asked officials to look at the mineworkers’ compensation scheme, which was a massive scheme. The problem is that, with the turnover of civil servants, corporate knowledge is lost. We need corporate knowledge to be held centrally in Departments—possibly in the Cabinet Office; otherwise, things left to Departments do not happen because people leave.