Sorry, I will not give way due to the time available.
It remains important that we reform our railway to enable staff to provide a more flexible, agile and personal service, creating the modern experience that people expect. We should also look for ways to ensure value for money for the taxpayer. I know from listening to constituents and parliamentarians that there is great interest in what will happen to ticket office staff should there be any changes. The changes are about modernising the passenger experience, by moving expert ticketing staff out of ticket offices to be more visible and accessible around the station.
As for the points that have been raised, if only 10% of tickets are being sold across the ticket counter, crudely that means that 90% of passengers are not in contact with a member of staff. The idea is to take the member of staff on to the platform or concourse to help passengers where they need it—as opposed to at the ticket office—and to provide extra information, reassurance and additional security for all passengers—[Interruption.]