It is a pleasure to serve under your chairmanship, Mr Davies. Both the proposal and the process have been carried out incredibly badly, and both, I would argue, are discriminatory. The proposal to close all these ticket offices is bad for passengers and the public in general, and it will disproportionately impact disabled people, women and other minorities. That is one of the reasons the public object to it so much.
We then turn to the process itself. How can we have a situation where the Government are pushing through a discriminatory proposal with a consultation that, itself, is discriminatory? The National Federation of the Blind of the UK said that the public consultation was not accessible, and that is the extended one—first it was meant to be 21 days, and then it was extended, but even then, the consultation was not fully accessible to many of those who will be most adversely impacted by this dreadful proposal.
Despite that, nearly 700,000 people have registered their objection to this proposal. If the consultation had been carried out more sensibly and more accessibly, that figure would have been even higher. There have been 13 train operating companies and 25 email addresses, with variation in the level of accessibility of documents, and yet 700,000 people still made their point. Many more out there feel very strongly about it.
The heart and soul is being ripped out of our local shops, our local railway stations and our communities. Human interaction is so important. There are more important things than profit. Community and accessibility are both very important, and they are being ridden over by this proposal.
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