I fully agree with my hon. Friend’s important point. What happens when a ticket machine does not work for whatever reason? That happens quite often; it is not unusual. How will a machine advise us on the best or cheapest route? People want to talk to informed people, not machines, to address their queries and concerns. Ticket offices and well-staffed stations are absolutely essential to ensure safe travel for customers and to keep our rail network accessible for disabled and vulnerable people.
These mean proposals are not about improving the rail service. They are all about putting profit before people. The British public are sick and tired of being taken for granted, and having to pay more for less in return. I hope the concerns raised by the hundreds of thousands of people who responded to the consultation will be listened to and acted on, which should mean that this ill thought through proposal is fully derailed.
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