It is a pleasure to serve under your chairmanship, Mr Davies. I congratulate the hon. Member for West Dorset (Chris Loder) on securing this important debate.
Looking through the correspondence I have received from my constituents on this issue, it has become clear why the public consultation was originally intended to last just three weeks: the train operators knew they would not get the response they wanted. Of course, I have not had the opportunity to see all the submissions made—over 460,000 of them—during the three months in which the consultation was open, but if the overall public response is anything like the response that I have seen in my constituency, it will have been emphatic and nearly unanimous. The verdict of the British public is clear: they do not want the ticket offices to close.
I am grateful that in my constituency of Birkenhead, not a single ticket office is slated for closure. That is because they are all operated by the Merseyrail network, which is under the leadership of Steve Rotheram, the Metro Mayor, who has announced Merseyrail’s ambition to become the most inclusive rail network in all of Britain. Just as it did in its approach to the pay dispute, when it sat down with the unions to reach an equitable deal, Merseyrail has chosen to break with the scorched earth tactics of the Rail Delivery Group and will instead pursue a path that works in the interests of both passengers and rail staff. When travelling within and out of their community, my constituents will still be able to rely on the expertise, support and assistance of ticket office staff.
According to research conducted by the Royal National Institute for the Blind, only 3% of blind and visually impaired people reported being able to use ticket machines without problems, while 58% said that it was entirely
impossible for them to use ticket machines. Ticket offices are indispensable to ensuring that everyone can access our rail network, but the bleak reality facing many people who are blind or visually impaired is that if ticket offices close, their world will grow smaller because their ability to travel freely and independently will be constrained. The Minister of State, Department for Transport, the hon. Member for Bexhill and Battle (Huw Merriman), should recognise that ticket office closures represent a profound threat to the progress that has been made in fighting for equal opportunities for all in this country.
10.6 am