I have an email from a whistleblower who works for Abellio Greater Anglia. The key thing it says is that
“the ticket offices are used much more than people realise. Although the figures say only 12% of tickets are issued by ticket offices, this is an average…Stations like Billericay, Wickford and Raleigh are selling over 500 per shift at weekends.”
So people who work for the railway and who know the truth would agree with everything that my hon. Friend just said.