The recent transfer of the administration of Help to Buy equity loans from Target to Lenvi has been handled extremely poorly. Market participants and holders of loans were not advised of the change, and constituents who have loans advise me that they have made numerous calls and sent emails to Lenvi with no response.
Remortgaging can be a time-sensitive matter. Can the Leader of the House advise me what steps I can take to raise the importance of this matter with the relevant Department?