UK Parliament / Open data

HM Passport Office Backlog

Proceeding contribution from Damian Hinds (Conservative) in the House of Commons on Tuesday, 14 June 2022. It occurred during Opposition day on HM Passport Office Backlog.

I think the hon. Lady will appreciate that it is impossible—literally impossible—for me to comment on the details of that case and the particular issue with the photograph and so on from the Dispatch Box of the House of Commons, but if she speaks to our colleagues in the hub in Portcullis House, or with me or the Under-Secretary of State for the Home Department, my hon. Friend the Member for Torbay after the debate, we will be sure to pick it up.

The difficulties that we have heard about today absolutely must be taken with great seriousness, and that is happening. I assure hon. Members that we will continue to look at ways to further improve performance. I also remind them that 98.5% of UK applications across March, April and May were processed within the published processing time. Indeed, the overwhelming majority were processed more quickly than that, with more than 91% of those completed in May having been processed within six weeks.

I certainly do not seek to minimise the frustrations that have been raised by hon. Members on both sides of the House during the debate, but I assure the House that everybody at Her Majesty’s Passport Office is completely focused on meeting the needs of customers ahead of their long-awaited and hard-earned summer holidays.

Question put.

Type
Proceeding contribution
Reference
716 c206 
Session
2022-23
Chamber / Committee
House of Commons chamber
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