UK Parliament / Open data

HM Passport Office Backlog

I thank the Minister for giving way. He mentioned the 10-week period during which most passport applications are dealt with. A constituent of mine applied for a straightforward passport renewal 13 weeks ago; she has to know today whether to cancel her holiday or try to wing it and possibly lose £3,500. My team of caseworkers have been to the hub in Portcullis House a number of times but were told this morning that there is no guarantee she will get an answer today. What does the Minister think I should tell her?

Type
Proceeding contribution
Reference
716 c168 
Session
2022-23
Chamber / Committee
House of Commons chamber
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