UK Parliament / Open data

HM Passport Office Backlog

Proceeding contribution from Kevin Foster (Conservative) in the House of Commons on Tuesday, 14 June 2022. It occurred during Opposition day on HM Passport Office Backlog.

We continue to work through a large number of applications. As said, we advise customers to allow up to 10 weeks; however, the vast majority are dealt with well before that, with a quarter of a million applications coming out each week.

I was talking about the actions we have already taken, such as adding over 650 staff since April 2021—not the figure the shadow Minister gave—with a further 550 to arrive into the summer. These actions have been successful: they have increased capacity and output is higher than ever before. Across March, April and May, Her Majesty’s Passport Office completed the processing of approximately 3 million applications. In addition to extra staff we have also brought in additional delivery capabilities, such as working with Royal Mail on the return of documents.

With this level of demand, applications will inevitably take longer—an experience not unique to the UK, despite the picture painted by the Opposition. In April 2021—

Type
Proceeding contribution
Reference
716 c168 
Session
2022-23
Chamber / Committee
House of Commons chamber
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