I am grateful to my hon. Friend for raising this, because it has been raised with us all as constituency MPs. The DVLA’s service is currently not
good enough and it has been hindered, unfortunately, by industrial inaction by members of the Public and Commercial Services Union, which has made the problems of the pandemic worse, by the Welsh Government’s additional social distancing requirements, which have reduced the number of staff on site, and by an increased demand for its services, which has led to delays in dealing with paper applications. Her Majesty’s Government are working to put that right and the DVLA has, for example, leased an additional building to accommodate additional staff. Driving licence applications made on paper are likely to take six to 10 weeks to process, although there may be additional delays in processing more complex transactions, for example if medical investigations are needed. I will obviously pass on my hon. Friend’s concerns to the Secretary of State and there will be the end of term Adjournment debate to raise any further issues of this kind later today.