I thank the hon. Gentleman; he is very kind. This Chamber is the most wonderful thing when it works in a collegiate fashion.
The serviceman’s wife finishes by saying:
“My greatest fear is that this letter will be included one day as an exhibit in a bundle collated for the Coroner. I have no voice but I know that this cannot continue.”
I get far too many of those letters, and I imagine other colleagues do as well. We do our best, but the challenge is to provide these people with a voice. The Minister cannot independently battle his way through the system and make every Department suddenly behave as it should for these families. I have been raising this matter for a while, and he will not be surprised to hear it again.
The covenant cannot work solely by virtue of kindness, consideration and everybody out there saying that it is a good thing, perhaps without understanding exactly what that responsibility means or rising to the challenge of prioritising where it is required. At the moment, the covenant is a carrot. It is a positive, uplifting and encouraging message of support from the Government to those who have served, but that is not enough if families are having to experience years of frustration. The military do not ask for help—that is an extraordinary phenomenon. I have an RAF base and a large Army base in my patch, and no one there ever complains about anything. I hear about problems from a vicar or from a schoolteacher, and then I go looking to help to solve them. They never come to ask for help. They will battle on, because they are a can-do community that will try to find its own solutions. They have an extraordinary gift of resilience. As a community, they look after each other because that is what we ask them to do in times of war, but the families cannot always do that.
I believe that we need to create a system that involves some kind of covenant ombudsman. We have a parliamentary ombudsman to go to when nothing else has worked, and we need a covenant ombudsman as well. It should be an organisation that sits outside any Department and that is empowered by Parliament to have a voice and to fight wherever it is required for each family. It cannot be right that we receive letters such as the one I read, that we cannot solve those problems and that such families have had to wait so many years before they feel it is okay to stick their heads above the parapet and cry, “Help!”
I leave that with the Minister. It is not a new request, but it is one we need to drive forward. The carrot mentality is just not enough to ensure that families get the support they need when they need it.
3.50 pm