Business of the House

I am grateful to my hon. Friend for an excellent question. It is vital that consumers have swift, effective routes through which to complain when things go wrong. People need to know where to go and to be clear about what they can expect. He is right that existing routes can be confusing, so I am sure that he is pleased, as I am, that on 18 February we published a consultation on strengthening consumer redress in the housing market. We are looking at options about how to ensure that people, whether tenants or owners, can have access to quick, easy and effective redress, including at whether a single housing ombudsman could simplify that access.