UK Parliament / Open data

Digital Economy Bill

I rise to support my new clause 25, on the ability of end-users to cancel mobile contracts. It is very similar to new clauses tabled by other hon. Members—indeed, on the last count, by hon. Members from four different parties. I am grateful to the Minister for saying that this will now be considered in the Green Paper that the Department for Business, Energy and Industrial Strategy will bring out next year. However, I want to point out that the idea that a 14-day cooling-off period after purchasing a phone is somehow sufficient for a contract lasting for two years is, frankly, completely inadequate. Some 60% of people now have contracts for two years, and there has been a 19% increase in the number of people with lengthy contracts during the past five or six years.

It in no way negates the problem to say that, if someone realises during the first 14 days they cannot get a signal, they can exchange their contract. What happens if they move or if their place of work moves and they are stuck with such a contract? This problem can actually be solved quite easily. All we need to do is to split out the cost of the device—on average, about £800—from the cost of the mobile contract for the phone and data elements. If we did that, the person could stay within the contract to buy the device, while being able to move to another operator that can provide a contract with the ability to access a signal for phone and data use.

My point is very simple. I think that the briefing on this is extremely misleading. I do not believe that Ofcom is likely to do anything about this in the next year or two. I thank the Minister for his advice that this will be considered in the Green Paper next year, because unless we get a bit more radical, people will be forced to pay hundreds of pounds for a service they quite simply never receive.

Type
Proceeding contribution
Reference
617 c1302 
Session
2016-17
Chamber / Committee
House of Commons chamber
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