UK Parliament / Open data

Tunisia, and European Council

A family from Airdrie who were desperate to get home from Sousse were told by their airline, Thomas Cook, that it would cost them £800 per person to get home early as they had booked through Teletext. The chief executive of Thomas Cook confirmed to me last night that they would get home free of charge, and they arrived home this afternoon after much stress. What advice can the Prime Minister offer to those still trying to get home without sufficient access to holiday reps, or indeed to FCO staff, as in this case?

Type
Proceeding contribution
Reference
597 c1190 
Session
2015-16
Chamber / Committee
House of Commons chamber
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