I am afraid that I cannot honestly say any more than I have already said; I do not want to be disingenuous. I take on board what the hon. Gentleman says, and if we can do any more—if we can give him any further and better particulars—I will be happy to try to do so.
The system has been operating well in the National Offender Management Service. The senior presiding judge told the NAO that the system had improved since initial roll-out through the Ministry’s actions. I am pleased to confirm that complaints are declining. I have outlined the improvements in our success rate. Just 0.4% of magistrates court listings were delayed because of interpreter problems in the first and second quarters of 2012, which was the difficult period. We will continue to work closely with our partners and to bring about changes that deliver improved performance in the future.
3.6 pm