It is a pleasure to serve under your chairmanship today, Mr Pritchard. I genuinely welcome the opportunity to listen to the debate. I shall do my very best to respond to the issues raised today and to the important report of the Justice Committee.
I would like to affirm my Department’s appreciation of the services provided to the justice system by interpreters, many of whom I can see in the Chamber today. They ensure fairness in courts and tribunals; they encourage confidence in the justice system; and they are a vital part of the service that is provided. It is well known, however, that the old system was not ideal. It was inefficient, inadequate and did not provide good value for money. Those issues were noted by the National Audit Office in its report. The new contract and framework agreement were developed to address, as far as possible, those inadequacies. The reality is that we could no longer afford to reward people in a way that bore no relation to the levels of work that they carried out. The National Audit Office recognised that important reality, too.