Let me just finish this example. Mr RE told me that Seetec was unwilling to discuss the matter and that nothing was resolved. He found the telephone staff rude, abrupt and unwilling to hold a sensible discussion. He went for his interview with the voluntary organisation for vulnerable adults and—as he said he would—he attended the mandatory work activity the following day. Three days later he received a letter advising him that as he had not started his placement on the date originally requested—22 June—he was no longer required to attend. He then received a letter informing him that his JSA claim, and that of his partner, would be suspended from 1 August until 30 October last year. I protested that that was a completely inappropriate penalty because it seemed to me that he had good reasons for not attending his placement on 22 June that were directly related to finding work. Furthermore, he had telephoned the provider to explain the reasons, and he attended the work placement as soon as he was able. I stated my view that the system was clearly failing. As it happened, in the end, a review found in his favour. Jobcentre Plus said originally that he did not tell it of the work placement, but it gave in when he queried that. Jobcentre Plus has cancelled the sanction.
That was a satisfactory outcome, but it is not the only complaint that has come my way. The second case is of D.P., who contacted me on 25 January. He told me that three sanctions had been applied to his JSA claim for failure to attend appointments at the jobcentre. For the first two sanctions, he had failed to attend because he had not received the letter in the post. His representative had written to the jobcentre but it did not agree to lift the sanction. He does not understand the reason for the third sanction, which applies from 10 November 2012 to 10 May 2013, and feels he has done all he can to comply with jobcentre requirements but is still being punished. He has received such severe sanctions that, effectively, he is no longer receiving JSA. I have not yet received an answer to my letter.
I wrote about the third case on 4 March. C. McC. says she is currently claiming JSA and has been required to attend a work placement at Divine Rescue in Walworth. However, she tells me there is no work for her to do there; that she spends the day from 10 am to 5 pm
unoccupied; that no training is provided; and that there are no computer facilities to allow her to work independently.
The fourth case is of a friend of a constituent. A.S. has an accounting qualification and has worked in finance. He has just finished three months’ work experience as an intern in the financial department of a local company, which was appropriate to his career plan. He is a graduate and has a relevant background. He got the placement not through the jobcentre, but separately. He was asked to attend a CV workshop while doing his internship. With the help of my office, we managed to postpone the workshop so he could complete his internship. He was told he was to do mandatory work activities—he was told he had to go and work in a Red Cross shop elsewhere in south London—with no discussion of his qualifications or experience.