South West Trains

There is a discrepancy between the passenger surveys that are being quoted, because the autumn 2012 Passenger Focus survey rated South West Trains as the joint worst for providing value for money—I think that is the most recent survey—with a satisfaction rating of 37%, which suggests a slightly worse picture than the Minister indicates. If customers are giving such a poor indictment of the state of the service, despite the punctuality statistics that the Minister has kindly cited, is he suggesting that those customers have got it wrong? Is he suggesting that they are not appreciative enough of the service? I travel on the line every day, and I suspect that those people are right. I suspect that I am among the more than 60% who do not think that we get decent value for money.