I congratulate my hon. Friend the Member for Esher and Walton (Mr Raab) on his contribution, and I will do my best to answer the points he raised.
As hon. Members know, the South West Trains franchise is primarily based on services operating into and out of the nation’s busiest terminal station, London Waterloo, to a wide range of destinations. It includes the provision of one of Europe’s most intensive suburban and commuter networks, servicing more than 200 stations with more than 1,700 trains a day. The route network, which is managed by Network Rail, extends to 643 miles, with 1,375 sets of points and more than 4,000 signals. The network is therefore complicated.
One issue with the railways is that of success. We have seen a fantastic growth in passenger numbers over the past 15 years; across the country, numbers have just about doubled. They are where they were in 1929, on a network that is about the half the size that it was then. That is a huge operating challenge for Network Rail and the train companies, and it means that there is sometimes no longer the space to pick up on problems when they occur. Every train that is late has a knock-on effect on every other train all the way behind it.
I now turn to the operational performance of the South West Trains franchise, as my hon. Friend raised that matter. According to the public performance measure, which is used to record arrival within five minutes of the scheduled time, its current performance is 91.4%. That is a moving annual average. My hon. Friend may be interested to know that, for the latest period, 67% or thereabouts of arrivals were within one minute of the scheduled arrival time.
The company maintains its position as the most punctual railway south of the Thames. It is important to make that point, as it might be of some comfort to my hon. Friend, given his concerns. Its operational performance is better than that of Southeastern, which had a performance figure of 91.2%, while the five-minute performance figure for Southern was 88.3%, and it was 88.7% for First Capital Connect. The company’s joint performance improvement plan target of 92.7% of trains over the course of the year arriving at their destination within five minutes of the published arrival time will unfortunately be missed by around 1%, but that is still a better performance than other train companies in the south-east. However, that is not to say that we are complacent about performance in any way.
My hon. Friend asked what levers we had. In my capacity as Minister for rail performance, I regularly meet train companies and Network Rail not only to go through performance generally across the network, but to pick up individual problems. For example, I had a meeting this morning with East Coast Trains about problems on the line north of King’s Cross. Such meetings take place regularly.
There are, of course, safeguards in the franchise regime. My hon. Friend may have seen that, in the case of London Midland, we exercised our right to invoke penalties—or at least to secure passenger benefits that London Midland had to pay for—as a consequence of its poor performance on the network, which was below acceptable standards.
As and when train companies fall below the specified standard, we will invoke measures to ensure that passengers effectively get some compensation for that poor performance. Ultimately, of course, a franchise can be removed from a train company, although the performance has to be really bad for that nuclear option to be exercised.
The autumn 2012 national passenger survey by Passenger Focus showed that 85% of passengers were satisfied overall with South West Trains, which was a higher figure than that for any other train company south of the River Thames. Another survey was undertaken—I think by Which?—but it was not statistically valid. The Passenger Focus survey is independent and properly validated, so it is the one to which we should pay attention.
My hon. Friend is right to say that we need to do more to drive up performance, which is one of the reasons why we are pursuing the concept of alliancing, which has been piloted in the South West Trains area.